Backyardwonderland.com – Policies
How to Place an Order: (back to top)
Orders can be placed on our website www.BackyardWonderland.com 24 hours a day 7 days a week. Want to email or talk to a sales person? We welcome you to contact our sales department to chat with our knowledgeable sales representatives.
Payment Options: (back to top)
We accept VISA, MasterCard, American Express, Discover Card, PayPal, and wire transfers.
Order Verification / Fraud Prevention: (back to top)
All orders placed through Backyardwonderland.com are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information. In order to guard against fraudulent activity, Backyardwonderland.com must verify the bill to and ship to address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card bank has on file). Incorrect information will cause a delay in the processing time.
If your shipping address is different than you’re billing address (where you receive your credit card statement), please call your credit card bank to make them aware of the shipping address. Informing your credit card bank about your the shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card bank about an address notification may not only be necessary, but it will also speed up the verification process. If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. We are currently unable to process any credit cards that are billed to an address outside of the United States. For international orders please review International Orders below.
Order Confirmation:(back to top)
A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted. If an order confirmation did not appear after the final submit button, we may have received your order, but communication from our server to your computer was interrupted. Please contact customer service to verify if your order had been received.You will also receive an order confirmation via email after completing your order online or by phone. An email address is required so that we may keep you informed on the status of your order. Please note that your information will not be shared with an unrelated third party. Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from Support@jonathann59.sg-host.com
Order Processing Time:(back to top)
It may take approximately 1-2 business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier’s local delivery schedule.
Order Status and Tracking Information:(back to top)
You can check the status of your order on our website at anytime by signing in to My Account. Enter your email address and password to view the status of all existing and previous orders. You may also contact our Customer Service Department for order status information.
Order Change / Cancellation:(back to top)
You may request an order change or cancellation by phone as long as it has not been processed for shipping. Since orders are usually processed quickly, notifying us of an order change or cancellation via email is not accepted, as we may not get to your request in time. Please contact our Customer Service line at 1-800-527-7833 and dial 2 to request a change or cancellation.If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing cost.If the order payment was through check or money order, we will refund you by check after 21 business days following the receipt of your check or money order.
We are unable to reinstate an order once it has been cancelled. You may place a new order subject to our current availability and pricing.
Backyardwonderland.com wants to ensure that you get the best possible prices anywhere. We will make every effort to notify you about any additional savings that may be available through manufacturer rebates. Please recognize that manufacturer rebates are under the control of the manufacturer, not Backyardwonderland.com. Rebate programs vary greatly between manufacturers and models; each rebate program has its own set of terms and conditions. Please make sure to follow all the rebate terms and conditions instruction carefully since failure to do so may lead to the forfeit of a rebate claim.
Here are some helpful tips:
DON’T THROW AWAY THE BOX
With most rebates it is necessary cut off and send in the original UPC code and/or serial number printed on the items’ packaging.
KEEP YOUR RECEIPTS
Many rebates require you to mail in the original sales receipt for proof of purchase. Therefore always keep a copy for your records.
MAKE COPIES OF EVERYTHING
On occasion rebate fulfillment centers will have no record of your rebate claim. You may have to resubmit your application.
DO NOT DELAY
After your purchase, there may be as little as one week to send in the rebate claim.
BE SURE TO FOLLOW UP
If you receive no communication regarding your claim within the specified response time, please contact the rebate center listed on the rebate form.
CHECK YOUR MAIL CAREFULLY:
Make sure you do not inadvertently discard your rebate check along with any junk mail you may have received.
We are not responsible for rebates denied because of a late claim, improper submission, or any for any reason a rebate was not redeemed or not redeemable.
* Important Note: Products offering mail-in-rebates are non-returnable to Backyardwonderland.com once the rebate claim has been submitted. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also not returnable; a credit or exchange will not be processed even if a return authorization was issued and your return was accepted. Please contact our customer service department if you have any questions before removing the UPC code from your product.
Shipping Address Change
Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it hasn’t been processed for shipping, and place a new order with a different shipping destination.
Every item sold on our website has an inventory status message alerting if the item is immediately available or not. Some items may be advertised for pre-sale on our website with an approximate ship date in the inventory status message.If an item in your order is not in stock, we will not hold the rest of your order until the item is available. We will ship the available items and backorder the item that is not in stock.
In most circumstances, we will ship the backorder shortly after it was ordered, unless you are notified otherwise. You may always cancel a backorder for a full credit by contacting our Customer Service department.
backyardwonderland.com will not bill your credit card for an item that is not in stock. Occasionally, an item is found to be out of stock after the order has been processed due to an inventory discrepancy. We will credit your account for the value of that item if it is not expected shortly. If the backordered item becomes unavailable to us we will notify you via email and issue a full credit if your card has already been charged.
All items purchased from Backyardwonderland.com are shipped from our warehouse. In some circumstances Backyardwonderland.com will arrange for the item to be shipped directly from our source in order to help you avoid a longer wait time (e.g. special order item, or in the unusual event that a backordered item is not expected to arrive at our warehouse within a reasonable time.)
We currently do not accept international credit cards under any circumstances. International orders are accepted only via wire transfer. Account information to send wire transfer will be provided after the order has been placed. If order is placed via our website please call in to confirm purchase and all information. International shipping costs may vary. Please note Backyardwonderland.com is not responsible for any duty or tax fees for orders shipping outside the U.S.
Order Acceptance and Limitations
Any order confirmation (electronic or paper receipt) given to you through Backyardwonderland.com does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Backyardwonderland.com reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.
Given the popularity and shortage of some items, we may at times have to restrict the quantity of a particular item ordered. We will notify you if we are unable to accommodate your order. Backyardwonderland.com may, at its own discretion, limit or cancel quantities purchased per person, per household or per order.
We do not sell to dealers, resellers, exporters, wholesalers, or customers who intend on reselling products offered through Backyardwonderland.com.
Due to the fast pace of the consumer electronics industry, and our determination to provide our customers with our best possible pricing and up-to-the-minute savings, all prices are subject to change without notice
Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, and even shipped. If an order is refused after it was shipped due to a pricing error, we may issue a charge to reconcile the price difference.
The pricing posted on our website may not always be identical to those found on some price comparison shopping websites. Prices listed on most price comparison websites may take up to 24 hours to update and match our site.
Price Protection Policy: Due to the unpredictable nature of the technology market, we cannot offer price protection credits on merchandise previously purchased on our site. Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control. They are usually dictated by market and availability conditions/ or by the manufacturers themselves and are often as likely to increase as they are to decrease. Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has increased or decreased. Please rest assured that we are offering you, our valued customer the best possible price we can based on our real-time cost for the merchandise at that time.
Backyardwonderland.com will automatically charge and withhold the applicable sales tax for orders delivered to an address in the state of New York. We do NOT charge sales tax on any orders shipped to other states. If your credit card billing address is in the state of NY and your ship to address is not, you will not be charged sales tax.
Returns (back to top)
At BackyardWonderland, we strive to ensure your shopping experience is exceptional. If, for any reason, a product fails to meet your satisfaction, we are here to provide solutions.
To initiate a return, please ensure that the item(s) are unused, unassembled, and returned in their original packaging within 30 days of delivery.
Please note that the following items are not eligible for return:
- Items that have been previously used, including those that have been installed or assembled, are not eligible for return.
- Clearance items.
- Warehouse Deal Items.
- Custom-made, special-order, and made-to-order products are excluded from the return policy and cannot be returned.
- Items explicitly marked as “non-returnable” in the item description.
- Items requested beyond the 14-day return period.
If your item qualifies for a return, kindly utilize the “Submit a Return Request” button below. Here are some important details about the return process:
- Your refund will be subject to deductions for the cost of shipping (both to and from our facility) as well as a 10 percent restocking fee.
- Upon receiving your request, you will receive a confirmation email that includes further instructions.
- Once your return is approved, we will send you an itemized Return Authorization along with return shipping labels and detailed instructions. Please ensure that you send the approved returns within 14 days of receiving the authorization.
- To authorize returns via freight truck, we kindly request that you provide us with a photo before granting authorization. This can be a simple cell phone picture. The purpose of the “before” photo is to serve as documentation in case any damage occurs during the return transit.
- To mitigate the risk of damage, we kindly ask that you securely package your return using both the original outer and inner packaging. Please ensure that you include all original parts, manuals, pieces, packing slips, and any other relevant items in the package.
- Upon receiving and inspecting the return, BackyardWonderland will proceed to issue your refund. The processing time for the refund will vary depending on the payment method used for the original order.
- We kindly remind you that items returned outside of the specified return process or beyond the 14-day period will not be eligible for a refund.
- If you receive an item with visible physical damage, we kindly request that you refuse the delivery. However, if the damage is internal or not immediately detected upon receiving the shipment, we ask that you promptly report any such damage within 3 business days to email@example.com
At BackyardWonderland, we are dedicated to ensuring your satisfaction, and we sincerely appreciate your cooperation in adhering to our return guidelines. Your satisfaction is our top priority, and we strive to provide you with an excellent shopping experience.
Shipping Options and Destinations
FedEx: (back to top)
All merchandise except for oversized items (e.g. plasma and rear projection televisions) advertised on Backyardwonderland.com are usually shipped via UPS or FedEx. All packages shipped from Backyardwonderland.com require a signature upon delivery. Please arrange for someone to sign for the delivery if you are unable to do so. We recommend that you provide an email address, so that we may keep you informed on the status of your order, and send you tracking information. You will be able to track your order online or by phone for an estimated time of arrival. The Shipper will attempt to deliver your package three times before returning it to Backyardwonderland.com. If shipped item is returned to us due to failure of receipt, the customer will be charged for shipping costs.
United States Postal Service (USPS):(back to top)
If the destination address is an APO/FPO, we will ship your order via USPS since UPS and FedEx is unable to deliver to those destinations. We will provide tracking information via email after your order has shipped. Items delivered to an APO/FPO will be delivered in 7 to 14 business days. Final delivery for APO/FPO destinations will be subject to the terms and conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, Backyardwonderland.com will contact you before the order is processed.
Oversized Merchandise Delivery:(back to top)
Oversized merchandise (Televisions, Touch Screens, televisions and over 42″) are shipped via a trucking company that specializes in Delivery. Since these items are large and fragile they require special handling and cannot be shipped via standard delivery methods.Merchandise shipped via this specialized Home Delivery service will be delivered in 5-7 business days following the shipping day. A shipping company representative will contact you while the TV is in transit to schedule an appointment for delivery. You will be provided with a 4-5 hour delivery time window between 8:00am and 5:00pm Monday through Friday. If you will not be available to accept delivery during those hours, you may request a special delivery time for an additional fee. ******* All shipments must be inspected on arrival internally and externally. If there is any damage it must be reported no more then 5 business days after receiving item*********
The following Home Delivery options are available for oversized merchandise:
Threshold Delivery: A single driver will deliver the merchandise to your front entrance (threshold), provided that it is on ground level. If the approach to the entrance requires stairs (second floor or higher, basement), your order will be delivered to the point closest to the entrance (threshold) that doesn’t require stairs. If the entrance requires a flight of stairs please select our White Glove Service.
White Glove Delivery: A team of two drivers will deliver the merchandise to any room at the destination address. Your merchandise will be unpacked and placed anywhere you desire*, and all the debris will be removed (does not include assembly or installation). Oversized Merchandise Acceptance Instruction: We take every precaution during our shipping preparation process to ensure that oversized merchandise gets to you in perfect condition. Every shipment is individually palletized and is affixed with special fragile caution labels as well as a Drop n’ Tell sensor.
Although it is unusual for our oversized merchandise, shipped via our special Home Delivery trucking company, to sustain damage during transit, it is important to inspect the merchandise upon delivery! Please inspect the merchandise (NOT the box it came in) for damage. The delivery driver is required to wait while you visually inspect the merchandise for physical damage. It is not necessary to lift the merchandise out of the carton for inspection; you may simply remove the plastic tabs located on the side of the box, and then easily slide it off the merchandise.Please recognize that shipping cartons do occasionally sustain a little damage during transit. Do not refuse the delivery if you notice damage to the box. Please remove the box and inspect the actual merchandise for physical damage before signing acceptance for the shipment. Also, please recognize that the Drop n’ Tell sensors (attached to the outer carton) are extremely sensitive, and may indicate that the TV was dropped even though there is no damage at all. If the drop-n’-tell sensor was triggered, please indicate so on the bill of lading (BOL), and inspect the merchandise for physical damage (inspect the TV frame and screen for cracks).If the merchandise (NOT the shipping carton) is damaged, please refuse the delivery and make a notation describing the damage on the delivery manifest receipt. We will send a replacement immediately after we receive confirmation from our carrier that the merchandise has been damaged.
Additional fees for oversized merchandise delivery will be applied to the following circumstances:
Redelivery (oversized merchandise only): If you are not at the delivery location when the driver attempts delivery during the scheduled delivery time window, or request the driver to come back at a later time, there will be a $50 charge.
Refused Delivery (oversized merchandise only): If you refuse delivery on merchandise that is not defective or damaged, you will be refunded for the returned merchandise less our cost of shipping (including the return) in addition to our standard 10% return processing fee.
Special Delivery:(back to top)
To request a Special Delivery time window, please inquire with the delivery scheduling agent when they contact you to arrange a delivery appointment. If a special delivery is performed upon your request, you will be billed through backyardwonderland.com based on the following rates.
- Delivery before or after hours (before 8:00am, after 5:00pm) – $50
- Smaller time window – $50
- Saturday Delivery – $50
- Sunday or Holiday – $100
* Oversized merchandise will be carried two flight of stairs if necessary. There will be a $50 fee for each additional flight of stairs.
Non-Deliverable addresses::(back to top)
- Mail box drop off locations
- Hotels, Motels, etc.
- Trade shows, Conventions, Conferences
Site Security: (back to top)
Ordering online at Backyardwonderland.com is safe and easy guaranteed! Our secure servers will protect your information using the most advanced encryption and firewall technology throughout the ordering process. Our Web site protects the security of personal information transmitted to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us using a unique session key. These layers of privacy protection ensure that information cannot be viewed even if intercepted by unauthorized parties.
Please note that email is not encrypted and is not a safe and secure way to transmit credit numbers or other confidential information. If for any reason you prefer to order by phone, please call 1-800-527-7833 and we will be happy to assist you.
Fair Credit Billing Act:(back to top)
If you’re ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company cannot hold you liable for more than $50 in fraudulent charges to your account. With Backyardwonderland.com, you’ll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account if those charges result from an order you’ve placed on our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.
Use of Information We Collect:(back to top)
At Backyardwonderland.com, we know that your online privacy is as important to you as the products, prices, and customer service we provide. We posted this privacy notice in an effort to answer your privacy-related questions, and to demonstrate our adherence to the privacy practices commonly found at the most reputable and consumer credited online companies.
While shopping on the Backyardwonderland.com site, we ask you to provide information using online forms. We use this information to process your order, contact you regarding your order, or to answer any questions/concerns you might have expressed. We will not sell, or share any of your personal information to any outside parties, except as outlined in this policy.
When you purchase something from us we send your credit card information, name, billing address and the order dollar amount to your credit card company for authorization and approval. Your name, telephone number and shipping information must be provided to third party shippers such as FedEx to deliver your package. Some of the products that we sell require us to provide your name, address, phone number and product serial number to the manufacturer or third party service provider that requires this information to activate the service. These third party service providers have their own privacy policies which are not controlled by Backyardwonderland.com. We reserve the right to release personally identifiable information if required by law or to comply with a judicial proceeding, court order, or legal process, and when we believe it is necessary for fraud protection or credit risk reduction.
We customize and personalize certain Web page content based upon your browser type and other information provided by a cookie”. A cookie remembers information about a visitor from one page to the next and from one visit to the next. A cookie does not contain any of your personal information, and is only a “trigger” that retrieves information when you visit our site.
As an example, cookies enable us to provide better service to you by maintaining your shopping cart between visits so that you are not required to enter each of the items again. On most Internet browsers, the cookie function can be turned off, and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our website if you use this software but you will be unable to use our shopping cart to purchase items online.
Aggregate Information:(back to top)
When a visitor comes to our website we collect information about the visitor’s computer such as its IP address, operating system and browser software, click-stream information such as the address (URL) of the web site that directed you to our site, which pages and the order in which they were visited on our site for the purpose of assessing our site traffic and the effectiveness of the content. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and to develop featured programs and content that will be of interest to all our visitors.
External Links:(back to top)
Our web site may contain helpful links to other websites, such as the manufacturer or product review websites. We are not responsible or liable for the privacy practices or content found on these websites.
Special Promotion Emails:(back to top)
You may choose to receive special promotion emails during the order checkout process on our website, or by providing your email address in the Receive Backyardwonderland Emails” box found on the right side of our home page. If you no longer wish to receive our promotional emails, you may opt out by logging into your Backyardwonderland.com account. Please recognize that by unsubscribing, you’ll miss our exclusive offers and notices on special savings.
Children’s Online Policy
Copyright and Trademarks
This site is owned and operated by Backyardwonderland.com. Unless otherwise specified, all materials appearing on this site, including, but not limited to text, site design, logos, graphics, icons, images, audio, video clips, software, and accessories used on the site as well as the selection, assembly and arrangement thereof, are the sole property of Backyardwonderland.com. You may use the content of this site only for the purpose of shopping on this site or placing an order, and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Backyardwonderland.com. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
The trademarks, logos, custom graphics, and service marks displayed on this site are registered trademarks of Backyardwonderland.com. All other trademarks or service marks are property of their respective owners. The use of any Backyardwonderland.com trademark or service mark without our express written consent is strictly prohibited.
Website Disclaimer: (back to top)
This website and the information provided herein are provided on an “as is” basis. Neither Backyardwonderland.com nor its , affiliates, nor each of their respective officers, directors, employees, and agents, warrant that the use of the Backyardwonderland.com site will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness or reliability of the content provided on the site.
Warranty Disclaimer: (back to top)
We make no representation or warranty of any kind, whether expressed or implied, including but not limited to, implied warranties of merchantability, non-infringement, or fitness for a particular purpose. All items purchased from our store are accompanied by a manufacturer warranty, unless indicated otherwise. You acknowledge that any warranty in connection with all products or services offered on our site is solely provided by the manufacturer or supplier of that product or service. For warranty information and/or assistance, please check the documentation supplied with the product or contact the manufacturer.
Shipping Disclaimer: (back to top)
We will make every effort and use every good measure to deliver your order on time. Backyardwonderland.com will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather.
Limitation of Liability: (back to top)
Under no circumstances, shall Backyardwonderland.com or its associates be liable for any direct, indirect, incidental or consequential damages, that result from your use of or inability to use the Backyardwonderland.com site, or from products or services offered on the site, including but not limited to your reliance on any information obtained from the site or the use of products or services offered on the site, that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Product Description/Images: (back to top)
Product descriptions and images displayed on our site are for quick reference only. Backyardwonderland.com is not responsible for changes or variations in product specifications and/or physical appearance. Although we do our best to ensure that all product information is up-to-date and accurate, there are circumstances which can cause the information on our website to be listed incorrectly or become outdated without our immediate knowledge. This includes but is not limited to preliminary specification supplied by the manufacturer in error, new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Backyardwonderland.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Backyardwonderland.com is not responsible for misleading information displayed on our site. If you discovered an error, please contact us and we will correct it.